Frequently Asked Questions (FAQs)

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Why are the fruits & veggies considered "imperfect"?

Good question! The truth is, the beauty standards of retail stores and supermarkets are very high. That means that when they're too small& too big, wonky, discolored or with scars on the outside, they are no longer "accepted" on the those shelves. It can also happen that they’ve become surplus; meaning that our farmers were unable to sell them through traditional channels. This is where we come in with our network of customers, and together, we rescue fresh produce.

 

When will I receive my box?

We deliver every Wednesday from 16:00 to 21:30. We send out an email with delivery details two days prior to our deliveries. For same week delivery, make sure you order before 23:59h on Sunday. All orders we receive after Sunday night will be delivered the following week. The best way to ensure you always have fresh produce at home is to sign up for a subscription.

How does it work?

Head over to our Homepage up for a subscription (delivered every week, or every two weeks). You will maximize your contribution to avoiding food waste with a subscription and always have fresh produce at home. And you can cancel any time (and without any cost). If you prefer to only buy one box for now, simply choose “one time purchase”.
  

Where are you based? What areas do you deliver to?

We are based in Lisbon, Portugal. Currently, we deliver to the following municipalities: Lisboa, Amadora, Odivelas, Oeiras, Cascais, Sintra (new!) and Almada / Costa da Caparica.

Are you planning to expand to other areas?

YES! We would love to grow our community to more areas in order to fight against food waste together. We just need enough people who are interested. If we don’t deliver to your area yet, please send us an email with your contact details so that we can inform you when we do expand.

 

Are your products certified organic?

Our Shiitake Mushrooms and Free Range Eggs are organically certified. While we love organic and are always searching for an organic option, not all of our farmers count with an organic certification. And since our primary objective is to reduce food waste, we give all farmers a chance. Stay tuned for our farmer and product updates.

Where do the fruits & veggies come from?

Practically all of our produce is sourced in Portugal. We make some occasional exceptions (e.g. some of the avocado batches have been from Spain). Our current main farmers are in: Torres Vedras, Lamego, Melides (Alentejo), Aldeas do Pico (Alentejo), and Lagoa Santo Andre (Alentejo), & Algarve.

Can I choose what's in the box?

At the moment, you are able to choose between a box with organic, free-range eggs or a vegan box with an additional 250g of organic shiitake mushrooms (all boxes already come with a 250g bag of shiitake mushrooms). As for the rest of the fresh produce, we always give our best to include a large variety of fruits and vegetables in order to keep everyone happy. These change every single week, according to the regional and seasonal harvest. At this point, we are not able to accommodate individual preferences.

 

I have allergies. What then?

We strive to make sure all our customers can receive our boxes and to accommodate needs as much as possible. We are unable, however, to customize boxes individually at this time. That being said, please let us know your allergies and we will do our best and let you know what we can do. Please note that due to logistical reasons all weekly produce has the potential to be in contact with one another. 

How do I pause or cancel my subscription?

Please direct yourself to the login section on the top right corner of our page, if you did not sign up for an account during your checkout. You will receive a notification to activate your account after that. If you have any questions, please reach out to us at hello@equalfood.co