Frequently Asked Questions (FAQs)
Why are the fruits & veggies considered "imperfect"?
Good question! The truth is, the beauty standards of retail stores and supermarkets are very high. That means that when they're too small or too big, wonky, discolored or with scars on the outside, they are no longer "accepted" on those shelves. It can also happen that they’ve become surplus; meaning that our farmers were unable to sell them through traditional channels. This is where we come in with our network of customers, and together, we rescue fresh produce and fight food waste as a team.
How does it work?
When will I receive my box?
Depending on your zone we will make the delivery on Tuesday or Wednesday. For same week delivery, make sure you order before 23:59h on Sunday. You will get an email with delivery details at least 24 hours prior to our deliveries. The best way to ensure you always have fresh produce at home is to sign up for a subscription to an Equal Food box.
What areas do you deliver to?
In Lisbon, Odivelas, Almada, and some areas* of Loures and Vila Franca de Xira we deliver every Tuesday 12.00h - 20.00h and the other zones on Wednesday from 10.00h - 18.00h.
Municipalities: Lisboa, Amadora, Odivelas, Oeiras, Cascais, Sintra, Mafra (new!), Arruda dos vinhos, Loures, Povoa de Santa Iria, Alverca, Vila Franca de Xira, Castanheira do Ribatejo, Almada, Costa da Caparica, Barreiro, Moita, Seixal, Sesimbra, Setúbal, Montijo.
Postcodes included: 1100 to 1999 and 2600 to 2999
*Please check the map to know your delivery day
*Loures 2 : Portela, Sacavém, Prior Velho, Camarate, Apelação, Unhos, Bobadela, São João da Talha, Santa Iria de Azóia.
*Vila Franca de Xira 2: Póvoa de Santa Iria, Forte da Casa, Vialonga, Alverca do Ribatejo.
(to Porto we only deliver the standard box, basic special and fruit box)
Deliveries Wednesday between 10h and 14h.
Municipalities: Porto, Matosinhos, Maia, Valongo, Vila Nova de Gaia, Gondomar*
Postcodes included: all from 40xx to 44xx.
Are you planning to expand to other areas?
YES! We would love to grow our community to more areas in order to fight against food waste together. We just need enough people who are interested. If we don’t deliver to your area yet, please send us an email with your contact details so that we can inform you when we do expand.
Are your products certified organic?
Our Shiitake Mushrooms and Free Range Eggs are organically certified. While we love organic and are always searching for an organic option, not all of our farmers count with an organic certification. And since our primary objective is to reduce food waste, we give all farmers a chance. Stay tuned for our farmer and product updates.
Where do the imperfect fruits and veggies come from?
Practically all of our produce is sourced in Portugal. We make some occasional exceptions (e.g. some of the avocado batches have been from Spain). Our current main farmers are in: Torres Vedras, Lamego, Melides (Alentejo), Aldeas do Pico (Alentejo), Lagoa Santo Andre (Alentejo), & Algarve.
Can I choose what's in my Equal Food box?
At the moment, you are able to choose between a box with organic, free-range eggs or a vegan box with an additional bag of organic mushrooms (all boxes already come with a bag of mushrooms). As for the rest of the fresh produce, we always give our best to include a large variety of fruits and vegetables in order to keep everyone happy. These change every single week, according to the regional and seasonal harvest. At this point, we are not able to accommodate individual preferences.
I have allergies. What then?
We strive to make sure all our customers can receive our boxes and to accommodate needs as much as possible. We are unable, however, to customize boxes individually at this time. Please let us know your allergies and we will do our best and let you know what we can do. Please note that due to logistical reasons all weekly produce has the potential to be in contact with one another.
How do I pause or cancel my Equal Food subscription?
In the login section on the top right corner of our page, if you did not sign up for an account during your checkout. You will receive a notification to activate your account after that. If you have any questions, please reach out to us at email@example.com